Is Halo right for you?

One platform. Any scale. Every customer.

Whether you’re a growing business looking for an out-of-the-box service management solution or a large enterprise pursuing service automation at scale — Halo adapts to you.

At Captiv-8, we’ve helped organisations of all shapes and sizes transform their service management capability. What we love about Halo is that it doesn’t force you into someone else’s model — it grows with you. From the simplest deployment to the most complex automation, Halo scales seamlessly to match your people, your processes, and your ambitions.

How Halo Fits Different Organisations

Small Businesses — Fast, Simple, Ready to Go

Halo works brilliantly straight out of the box. Minimal setup, instant usability, and intuitive design mean your team can get started in days — not months. You’ll benefit from pre-built processes for incident, request, and change management, powerful dashboards, and automation that just works — no heavy configuration needed. This is ideal for:

  • Organisations new to structured service management

  • Teams who want rapid time-to-value

  • Businesses seeking an affordable, scalable platform

Medium-Sized Businesses — Configured for Clarity and Control

As your operations grow, Halo flexes with you. Medium-sized organisations often need a closer relationship between their IT services, infrastructure, and business operations — and this is where Halo really shines. We help you tailor Halo through:

  • A well-structured CMDB that models service dependencies and business consumption

  • Integrations with key third-party systems

  • Enhanced workflows, approvals, and automation to drive consistency and insight.

These programmes also include careful Organisational Change Management (OCM) to guide people, data, and processes through a pragmatic, risk-managed transition. This is idea for:

  • Growing organisations ready to professionalise service management

  • Businesses needing integration and service dependency clarity

  • Teams focused on maturing governance and data quality

Large Enterprises — Intelligent Automation at Scale

For large, complex environments, Halo provides an intelligent automation engine built on a strong data foundation. At this scale, we introduce the Halo Service Automation Framework (Halo SAF) — a blueprint for connecting your CMDB, Service Catalogue, and AI layer to automate decisions across the IT value chain. This approach enables:

  • Data-driven assignment, approval, and escalation

  • Deep service modelling and dependency mapping

  • End-to-end process automation powered by AI insights

Enterprise programmes also feature meticulous migration and transformation planning — ensuring that people, data, and technology move forward together under a clear OCM strategy. This is ideal for:

  • Enterprises seeking advanced automation and service intelligence

  • Organisations replacing legacy service management platforms

  • Businesses prioritising data integrity and measurable transformation outcomes

HaloITSM; the sensible choice