Enterprise Service Management (ESM)

Captiv‑8 are true experts in Enterprise Service Management (ESM). That means we don’t stop at IT; we take any business workflow — HR onboarding, finance approvals, facilities requests, procurement, legal ops, and more — and build seamless, automated processes in Halo.

Advisory to investment management firms for ITSM and ESM

We design, configure, and deliver end‑to‑end automation across your enterprise, unlocking the true value of ESM:

Streamlined business workflows, built within Halo.
Improved user satisfaction through faster, clearer service.
Reduced total cost of ownership (TCO) by consolidating tools.
Cross-functional process alignment across departments.
Real-time visibility, metrics, and accountability in every request.

If there’s a form, a workflow, or an inbox — we can automate it. From request to resolution, we map the business process, design the experience, and deliver it inside Halo, fast. That’s ESM — done the Captiv‑8 way.