IT Service Management

Captiv-8 is here to help you move away from legacy tools to the future of service management: HaloITSM; we specialise in full scale transformation programmes designed to transition enterprise organisations from outdated, expensive, or overly complex platforms (like ServiceNow, BMC, or Cherwell) to HaloITSM — a leaner, more agile solution.

The world of ITSM

We deliver the complete transformation journey, including:

  • Strategy & roadmapping.

  • Tooling rationalisation, service design, business case development, and timeline planning.

  • Planning & governance.

  • Programme structure, governance frameworks, stakeholder alignment, and RAID management.

  • Organisational change management (OCM).

  • Communications, stakeholder engagement, training plans, and business readiness.

  • End to End delivery including service definitions and wider CMDB modelling to drive process automation.

Whether you're looking to simplify, modernise, or re engineer your ITSM landscape — Captiv-8 mitigates the business challenges of associated with service management.