HaloITSM: Supercharging Major Incident Management
Major incidents test more than technology—they test coordination, communication, and leadership. When every second counts, standard ITSM tools simply can’t keep up. That’s why Captiv-8 partnered with HaloITSM to create one of the most powerful and intuitive Major Incident Management solutions in the world.
Built by professionals who’ve designed and led major incident functions for global financial institutions, it combines automation, orchestration, and collaboration into a single command centre—empowering teams to mobilise instantly, communicate clearly, and recover faster when it matters most.
It’s Time for an ITSM Reboot - Hello Halo
ITSM Isn’t Rocket Science — It Just Needs a Reboot
After my last post, the feedback was clear: ITSM has become over-engineered and expensive. It’s time for a rethink.
For 20 years, vendors promised “Out-of-the-Box” solutions, yet almost every customer ended up with heavy customisation, technical debt, and painful upgrades. The problem isn’t the tools anymore — it’s mindset.
Most ITSM needs aren’t unique. Over-customising adds cost, complexity, and poor ROI. Data quality and process ownership matter far more than code.
That’s why HaloITSM takes a different path:
Best practices built-in – using the Service Automation Framework (SAF).
Transparent, affordable licensing – only pay for fulfillers.
Free integrations and AI – no hidden extras.
No-code configuration – faster, simpler, lower TCO.
ITSM doesn’t need to be complicated; it needs to be smarter, leaner, and focused on people — not endless development.
Let’s start that conversation.
