After more than 15 years working with ServiceNow at enterprise scale, Captiv-8 chose Halo because it offers a compelling balance of capability, simplicity, agility, customer partnership and cost control.
HaloITSM is a unified ITSM and ESM platform designed to simplify service delivery without sacrificing enterprise capability. Its recognition in Gartner's Magic Quadrant for ITSM Platforms confirms what enterprise technology leaders are establishing first-hand: Halo offers mature, enterprise-grade capabilities, rapid release agility, and broad integrations without the overhead of legacy incumbents.
Captiv-8 brings the enterprise experience needed to assess whether Halo is right for your organisation, build the financial and operational case for change, and establish the service architecture, operating model and trusted data foundation required for long-term value.
Halo provides the platform. Captiv-8 provides the enterprise judgement.
Together, the proposition combines modern technology and a simpler commercial model with the architecture, data governance and operating discipline required by complex organisations.
Enterprise-grade service management delivered through a simpler commercial and operating model.
Designed to make common service interactions clearer for users, analysts and administrators, reducing unnecessary steps and making the platform easier to adopt and evolve.
Halo can support focused ITSM adoption and expand into broader enterprise service management, with configuration, integration and automation capabilities that can grow as organisational needs mature.
Connect Halo with identity, collaboration, monitoring, endpoint, project and enterprise systems through pre-built integrations, automation and an open REST API.
Halo brings incident, request, problem, change, knowledge, asset, CMDB, service catalogue, reporting, automation and major-incident capabilities into a unified platform.
Halo offers a more transparent approach to licensing, with core service-management and AI capabilities brought together in a model designed to reduce module sprawl, improve predictability and lower overall ownership cost.
Halo is increasingly being assessed by organisations that want comprehensive ITSM capability without the cost, complexity and specialist dependency associated with many long-established enterprise platforms.
Halo and Captiv-8 build relationships with customers through accessible people who understand their environment and remain available to help. Customers are treated as long-term partners, not simply as licence records, renewal opportunities or targets for the next upsell.
Licence cost is only part of the financial picture. Paid capabilities, connectors, specialist resources, customisation, technical debt, testing and upgrade effort can make the real cost of a legacy ITSM platform considerably higher than the renewal figure suggests.
Use our indicative calculator to explore how licensing, integrations, specialist resources, upgrades and support contribute to your current total cost of ownership, and where a transition to Halo could create savings.
Launch Indicative TCO Calculator