Privacy Policy

1. Introduction

At Captiv-8 we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy applies to the Captiv-8 Website and describes the information that we collect by automated means through the use of automated information gathering tools, why we collect it, who we share it with, how we use it and how we protect it. We update this Policy from time to time so please review this Policy regularly. This Privacy Policy was last updated in February 2023.

2. Information We Collect

2.1 Personal Data we collect directly from you

In running and maintaining our website we collect and process the following data about you:

• Information about your use of our site including details of your visits such as pages viewed and the resources that you access (traffic data, location data and communication data).
• Information provided voluntarily by you when submitting an enquiry form or registering on our landing pages.
• Information that you provide when communicating with us by any means.
• Information used to enhance your browsing experience via cookies to determine site features of interest.

When collecting data directly through our website, social media, landing pages, or phone, we use it to:

• Fulfill contracts or provide requested services and customer support.
• Maintain company records and monitor service usage for legitimate interests.
• Inform business clients about our products, services, and marketing campaigns.

2.2 Other sources of personal data

We receive data from location service providers (IP-based), publicly available sources, product usage, and website cookies, including your name, work contact details, company, and demographic details.

2.3 Site Visitation Tracking

This site uses Google Analytics (GA) to track user interaction, monitor page usage, and understand visitor journeys. GA records location, device, browser, and IP address (which is not directly accessible to us). Disabling cookies on your browser stops GA tracking.

3. Use of Personal Data

Personal data is used for service monitoring, answering enquiries, record maintenance, and providing relevant updates (with consent).

3.1 Who has access to your Personal Data

We do not sell your personal information to third party companies. Access is limited to authorized hosting providers, appointed service processors, business partners under evaluation, and Captiv-8 staff required to perform work duties.

3.2 Third party data processors

Our processors comply with the UK Data Protection Act and EU GDPR legislation. Key processors include Google and HubSpot.

3.3 Storage & Retention Period

Data submitted via forms is securely stored in cloud databases under company security policies. We retain personal data for a period of 5 years, after which it is safely erased unless required for statutory or legitimate legal compliance.

4. Use of Cookies

We use session-based and persistent cookies to gather statistical data about website usage and remember user preferences. You can adjust your browser settings to decline or clear cookies at any time at www.allaboutcookies.org.

5. Web Beacons

Pages on our website may contain electronic clear GIFs/web beacons to evaluate site interaction and optimize user experience.

6. Security and Safeguards

We enforce strict confidentiality contracts with all contractors and staff, perform due diligence on processor security measures, and ensure data transferred outside the UK/EEA uses approved model clauses or equivalent legal protection frameworks.

7. Third Party Links

Links to external sites do not imply endorsement of their privacy policies. Visitors should review third-party privacy notices independently.

8. Access to Information & Data Subject Rights

Under data protection regulations, you have the right to request access, correction, deletion, restriction, or portability of the personal data we hold about you, or withdraw consent at any time. You may also lodge a complaint with the Information Commissioner's Office (www.ico.org.uk).

9. Data Controller & Contacting Us

The data controller of this website is: Captiv-8 Limited, a UK Private limited company (Company Number: 13661409).