An evidence-led evaluation of your current platform capability, licensing costs, technical debt, service architecture and future options before your next contract renewal.
Designed specifically for CIOs, CFOs, Product Owners and Technology Leaders facing an upcoming platform contract renewal across enterprise ITSM tools (including ServiceNow, BMC Helix, Ivanti, Micro Focus / OpenText, Cherwell, Atlassian Jira Service Management, Freshworks, ManageEngine, and SysAid).
If your organisation is experiencing escalating subscription costs, module sprawl, heavy customisation debt, or resource-intensive upgrades, our assessment provides the objective evidence required to make a confident decision.
No-Commitment Guarantee
Conducting a Legacy ITSM Assessment does not commit your organisation to a Halo purchase. It provides an independent, evidence-led review so you can optimize your current platform or evaluate alternatives from a position of strength.
An evidence-led analysis across commercial, technical, architectural, and data dimensions.
Establishing true annual total cost across base licensing, paid add-on modules, connectors, specialist developer support, upgrades and regression testing.
Evaluating accumulated custom code, technical debt, integration complexity, and the effort required to maintain and upgrade the platform.
Reviewing CMDB data quality, coverage, ownership, governance and target operating model alignment using our Service Automation Framework V2.
Mapping organisational requirements against current platform performance and testing the feasibility, scale, security and financial return of alternative solutions like HaloITSM.
Executive-ready deliverables built to support informed decision-making.
Clear, board-ready findings packaged for presentation directly to CIOs, CFOs and senior leadership committees.
Detailed financial breakdown comparing current platform commitments against realistic future-state operating options.
Objective functional, technical and architectural gap assessment with clear risk ratings and dependencies.
A phased, risk-managed roadmap detailing scope, timing, data rationalisation and operating model changes.
Speak to Captiv-8 confidentially about your next renewal timeframe and receive an evidence-led assessment of your options.
Book Your Confidential Assessment